According to the Code of Conduct, when must you maintain confidentiality concerning personal and business information?

• A. Always, except when subpoenaed
• B. Only during audits
• C. Never; confidentiality is optional
• D. Only for personal data

Answer: (A)

Confidentiality applies to both personal and business information at all times. You should keep it private and disclose only when you have a legal obligation. A subpoena is a legal process that requires you to reveal information, so that is the one and only exception the Code of Conduct acknowledges. This ensures trust and privacy aren’t compromised unless law requires disclosure. It isn’t limited to audits, isn’t optional, and it isn’t only about personal data, since business information also needs protection.